Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
Can you get me the model number off of the back of the Samsung please?
Thanks for the reply. Offhand these symptoms are somewhat common with Samsung sets (unfortunately) and it indicates a premature failure of the Mainboard in most cases, and generally requires replacement of that part to fix the issue.
However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.
The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.
Thanks for the reply. If the issue goes beyond that, then the set requires repairs made unfortunately, which is on average a $200 repair on this set (which may not be cost effective given the TV can be replaced for about the same cost).
I'm not privy to any case numbers, etc. You can reply back here at anytime by, Bookmarking the Page/Add to Favorites, logging onto www.justanswer.com, then clicking on "My Questions", or by clicking on any of the links in the Reply E-mails the site sends you.
Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you on this as needed. The positive rating ensures I am credited for my work.
You're welcome. Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?