How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a 9 yr old plasma 530 series, for the last month or

Customer Question

I have a 9 yr old plasma 530 series, for the last month or so when I turn the TV on it takes about a minute or so to come on. the screen comes on and is green, then fades to black then comes on again and is a yellow screen, then on again and you can see a sillowette of people then black again then it comes on and the picture is clear and perfect. what's up with that.
JA: Just to clarify, what's the plasma television's exact make and model?
Customer: Samsung as per the manual a series 5/530
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: seems to be only on start up.
JA: How long has this been an issue? What happened right before this popped up?
Customer: everything seemed normal, just didn't take so long to engage ( process now takes about a minute).
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: TV
Expert:  Jack replied 7 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you`re ready ?
Please note that I have no control over the phone (or other) offers , they are sent by the website ,not by me and without my knowledge
By the way , Pearl that greeted you is a computer so never mind the odd questions .