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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Samsung series 45 lcd tv has developed dark streaks/smears

Customer Question

Samsung series 45 lcd tv has developed dark streaks/smears on the screen. It appeared after I cleaned it with office depot screen cleaner. Months later I cleaned it again and the streak were more pronounced. Did I damage the screen?
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: It is about 6 years old. I have not tried unplugging it.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes & yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: This happened about 6 months ago when I cleaned the screen.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: TV
Expert:  Jack replied 7 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you`re ready ?
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