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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I can't get the sound bar to hook to my tv, Emerson 39" flat

Customer Question

I can't get the sound bar to hook to my tv
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: Emerson 39 " flat screen
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: the sound bar is brand new
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: TV
Expert:  Steve G. replied 7 months ago.

Hi. I'm Steve and I will be assisting you today. I've been here since 2005.

*** Please note that I cannot take a call right now*** - the site is sending you those prompts, not me. If you need phone support, I can opt out and another expert will help you.

Ok, let's see what we can do here.

What do you mean by "hook"? The TV should be connected to the soundbar with a cable - usually an optical cable. Do you have that in place?

Let me know how you have the TV connected to the soundbar so that we can continue.

Steve