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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The tv turns on. But screen stays black. Won't turn off

Customer Question

The tv turns on. But screen stays black. Won't turn off without unplugging. DirecTV says it is not Directv box
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Just one minute
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model # VIZIO XVT3D554SV
JA: How long has this been an issue? What happened right before this popped up?
Customer: Been an issue for last week
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: TV
Expert:  Jack replied 9 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you`re ready ?
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