How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My Toshiba the picture and sound has gone away. I have

Customer Question

My Toshiba the picture and sound has gone away. I have replaced the bulb but it still will not work the on off lights keep blinking.
Submitted: 9 months ago.
Category: TV
Expert:  Shahid replied 9 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 9 months ago.

1- Could you please get me the model number written on back cover of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.

Customer: replied 9 months ago.
Sorry, I will need to get that tomorrow for you. I am currently at work and do not have access to my TV. I do have a cable box connected to my TV.
Expert:  Shahid replied 9 months ago.

No problem, we can continue troubleshooting at later time while you are in front of TV get me the flashing lights info as well. Just post back here when you're ready to proceed.


Customer: replied 9 months ago.
Also a surround sound system is also connected to my TV.
Customer: replied 9 months ago.
Will do. I will try to take pictures of the items on my phone.
Expert:  Shahid replied 9 months ago.

OK, appreciate the additional info.

Customer: replied 9 months ago.
Thank you.
Expert:  Shahid replied 9 months ago.

You're welcome, TV model number and flashing light sequence is necessary info to diagnose the issue in TV.