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Small squares of advertising showing up on left side of

Customer Question
screen.please tell me how to...
Small squares of advertising showing up on left side of screen.please tell me how to stop this
JA: What's the model number of your TV? How old is it?
Customer: It's a Smart TV only a few years old. I take that back. It is probably more like 8 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Usit works and it is on 3 Tvs
JA: How long has this been an issue? What happened right before this popped up?
Customer: yes and it involves 3 Tvs Nothing happened that we know of and we had direct tv tech out and replaced the lead in wiring into the house for a programming problem.He said we had to contact you for this which began about a week ago. Also why has the pictures on screen not at full screen as there are 3inch white bars along bottom and top. Thanks anyway you must be on break
JA: Anything else you want the TV expert to know before I connect you?
Customer: I do not think so
Submitted: 10 months ago.Category: TV
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Answered in 3 minutes by:
1/5/2017
TV Technician: Shahid, Technician replied 10 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,579
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 10 months ago

1- Could you please get me the model number written on back cover of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.

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Customer reply replied 10 months ago
Model# *****
ZYXEL 55670
Spa psk
Customer reply replied 10 months ago
If you cannot help this way just cancel this whole thing
TV Technician: Shahid, Technician replied 10 months ago

Above number seems model of wifi router.

Please look at back cover of TV for model number.

If you wish to cancel the question please contact customer service as I have no control over such matters.

Thanks.

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Customer reply replied 10 months ago
I thought I was Getting a Samsung customer service tech
TV Technician: Shahid, Technician replied 10 months ago

Please contact customer service through following link/ number.

http://ww2.justanswer.com/help
USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Thanks.

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,557
2,557 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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