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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The sound does not work, We just bought it #UN24H4500AF,

Customer Question

The sound does not work
JA: What's the model number of your TV? How old is it?
Customer: We just bought it #UN24H4500AF
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Just on soundThe TV menu does not respond to sound adjustment
JA: How long has this been an issue? What happened right before this popped up?
Customer: One night the sound just went off.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: TV
Expert:  Jack replied 7 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

Customer: replied 7 months ago.
I am ready
Expert:  Jack replied 7 months ago.

How do you receive your tv channels , antenna ,cable box or satellite box ?

Customer: replied 7 months ago.
no
Expert:  Jack replied 7 months ago.

No to what ????

Expert:  Jack replied 7 months ago.

if you received a phone offer it was automated from the web site ,not from me and without my knowledge

Customer: replied 7 months ago.
can u walk me thru on how to solve this pr0blem or have we bought a defective TV?
Expert:  Jack replied 7 months ago.

Pleasse answer my question above so i can proceed with that walk thru

Customer: replied 7 months ago.
I don't need a phone call
Expert:  Jack replied 7 months ago.

if you received a phone offer it was automated from the web site ,not from me and without my knowledge

Expert:  Jack replied 7 months ago.

How do you receive your tv channels , antenna ,cable box or satellite box ?

Expert:  Jack replied 7 months ago.

Please just answer that question and i may have the solution for you