How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

C an, UN40D642OUF 5years old, yes I would like a copy of the

Customer Question

C an
JA: What's the model number of your TV? How old is it?
Customer: UN40D642OUF 5years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes I would like a copy of the handbook for the tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: we cannot get the stations to change and we have never had the tv directions
JA: Anything else you want the TV expert to know before I connect you?
Customer: is changing channels the television problem or the cable box problem?
Submitted: 6 months ago.
Category: TV
Expert:  Nathan replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 6 months ago.

Is the tv operating properly and you would just like a users manual for it?

Are you unable to see any channels at all? Or you see one but can't change it?