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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I need to order a new Mounting Base for my TV P/N

Customer Question

I need to order a new Mounting Base for my TV P/N 51f4500afx2a
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung 3-4 yrs
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No the T.V works fine no problem. I remove the base mount and had the TV on a wall mount. I need to put the base back on .
JA: How long has this been an issue? What happened right before this popped up?
Customer: There is no problem with the T.V i just need to know the Part Numbers to the Base mount
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

- Could you please get me the model number written on back cover of TV?

This info will help to assist you further.

Expert:  Shahid replied 6 months ago.

OR find a label pasted on side panel of TV for model and serial number info.

Customer: replied 6 months ago.
S/N Z6M53CQD522153P
Expert:  Shahid replied 6 months ago.

Serial number ins't needed, please get me the model number of TV.

Expert:  Shahid replied 6 months ago.

51f4500afx2a seems model number but it is incorrect so recheck it.

Customer: replied 6 months ago.
pLEASE CANCEL THIS REQUEST i ALREADY FOUND MY aNSWER Thank u
Expert:  Shahid replied 6 months ago.

OK, no problem, please contact customer service to cancel the question, I'm just a TV tech here and have no control over such matters.

Thanks.