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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I am attempting to plug in a Samsung woreless sound bar with

Customer Question

I am attempting to plug in a Samsung woreless sound bar with optical digital to RCA converter...and no sound...sigh
JA: What's the model number of your TV? How old is it?
Customer: Its about three years optical out so I bought a converter...
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes it does...but will not let me tuen off
JA: How long has this been an issue? What happened right before this popped up?
Customer: This sound bar was a Xmas present...just trying to set it up...
JA: Anything else you want the TV expert to know before I connect you?
Customer: guess not...
Submitted: 7 months ago.
Category: TV
Expert:  Jack replied 7 months ago.

Hi , I`m Jack , I will be helping you today
A few questions coming up and please note that it may take a few minutes between replies;
Also ,Could you please give me the tv`s ,sound bar and that converter model number ?