How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I need home service to come to my house to change out the

Customer Question

I need home service to come to my house to change out the projection lamp. I have a new lamp.
JA: What's the model number of your TV? How old is it?
Customer: Model number is KDS 50A 2000.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes age 11 yrs
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing unusual
JA: Anything else you want the TV expert to know before I connect you?
Customer: Nothing unusual, just had to keep turning up the brightness
Submitted: 8 months ago.
Category: TV
Expert:  Steve G. replied 8 months ago.

Hi. I'm Steve and I will be assisting you today. I've been here since 2005.

*** Please note that I cannot take a call right now*** - the site is sending you those prompts, not me. If you need phone support, I can opt out and another expert will help you.

Ok, let's see what we can do here.

Replacement is very simple. I can show you how to do it and save you at least $100 for a service call.

All you need is a screwdriver.

Would you like me to show you?

If I do, all I ask is that you rate my service so that I am compensated for my time.