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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I can't get a picture, but I get sound. All it does is go

Customer Question

I can't get a picture, but I get sound. All it does is go through the color screens. All was fine when I shut it off last night.
JA: What's the model number of your TV? How old is it?
Customer: It is new and it is the 4hd
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No menu does not work it just keeps going through the color sceens
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing I just turned it on and this started
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: TV
Expert:  Mike G. replied 7 months ago.

Sorry for the delay! Regardless, I will do my best to provide you with excellent service. I have been helping people on this site since 2009. My main goal is to add you to the growing list of satisfied customers.

I see you were chatting with the site assistant. I am reviewing those details now and would like to hear from you asap so that I know you are ready to proceed.

-Please check the back of the tv for the complete model number.

-Please elaborate on "All it does is go through the color screens".