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I can't get my TV to match with my surround system. It keeps

Customer Question
I can't get my TV...
I can't get my TV to match with my surround system. It keeps telling me there is no audio signl coming from the TV
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Hitachi, Stand by I don
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, yes,
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought a surround system. it worked fine on the first day but now its giving me problems
JA: Anything else you want the TV expert to know before I connect you?
Customer: The surround system is a Samsung Sound Bar
Submitted: 11 months ago.Category: TV
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 hours by:
1/5/2017
TV Technician: Nathan, Installer replied 11 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,815
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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TV Technician: Nathan, Installer replied 11 months ago

Can you tell me what cords/connections you've used from the tv to the soundbar?

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Louie
Louie
Louie, Technician
Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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