How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

When I push the NETFLIX button on my sony remote an error

Customer Question

When I push the NETFLIX button on my sony remote an error window appears stating we cannot reach Netflix service. How can I get past this window to re-install Netflix?
JA: What's the make/model of your device? How old is it?
Customer: Model:KDL-50W800C, Make Sony Bravia, 1 month old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started Dec 15/16, I have found no help beyond this error window.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Netflix worked well for my free month but I think I needed to answer a box asking to continue or not, I had already registered so I thought it irrelevant but I can not locate this window.
Submitted: 8 months ago.
Category: TV
Expert:  Shahid replied 8 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 8 months ago.

- Is there any other internet application working in TV or have you tried any other app?

Customer: replied 8 months ago.
Only Shaw cable internet, Netflix was accessed with the Sony T.V. remote.
Expert:  Shahid replied 8 months ago.

There would be other internet applications available in TV such as youtube etc, have you tried to run any app?