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Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17397
Experience:  Over 16 years of experience installing and repairing electronics.
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I need a up date on my firmware, I brought it Dec 15 2014,

Customer Question

I need a up date on my firmware
JA: What's the model number of your TV? How old is it?
Customer: I brought it Dec 15 2014
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: IT will not keep e-mail add or password ***** netflex
JA: How long has this been an issue? What happened right before this popped up?
Customer: Around the first of nov. this getting veryold
JA: Anything else you want the TV expert to know before I connect you?
Customer: no every else is fine
Submitted: 6 months ago.
Category: TV
Customer: replied 6 months ago.
Model nub 407rmrhqa414
Expert:  Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 6 months ago.

407rmrhqa414 is not a valid model number.

Please re-check the model number?

Expert:  Pete replied 6 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.