How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

When we turn on the tv nothing comes up on screen but we

Customer Question

When we turn on the tv nothing comes up on screen but we have sound
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Model ln400550k1fxza and the tv is no more than 3 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No video and no Samsung logo when you turn the tv on
JA: How long has this been an issue? What happened right before this popped up?
Customer: Unknown
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: TV
Expert:  Jack replied 8 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?
By the way , Pearl that greeted you is a computer so never mind the odd questions .
Note that I need time to type and research for parts and info if needed so don't be surprised if there are delays between replies
Also ,Could you please give me the tv`s model number again written on the back cover ?