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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Need to get latest upgrades for my Samsung 55es8000, Model

Customer Question

Need to get latest upgrades for my Samsung 55es8000
JA: What's the model number of your TV? How old is it?
Customer: Model is UN55ES 8000 ...maybe 4 or 5 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Trying to load Amazon Prime and have gone through all steps specified by their tech support.
JA: How long has this been an issue? What happened right before this popped up?
Customer: New installation (Amazon Prime) and their tech said the Samsung does not have latest let do it.
JA: Anything else you want the TV expert to know before I connect you?
Customer: That should do it..
Submitted: 7 months ago.
Category: TV
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

Can you please go into the samsung steup menu, under the support or diagnostics menu, and tell me what it is showing as the current software version?