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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14776
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I have a insignia tv and the sound just turned off, I tried

Customer Question

I have a insignia tv and the sound just turned off, I tried to turn the TV off and on but nothing has sound anymore
JA: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?
Customer: About 2-3 years old...is the model number on the remote?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes TV menu works, but no other sources inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened as we were about to watch netflix
JA: Anything else you want the TV expert to know before I connect you?
Customer: Nope
Submitted: 7 months ago.
Category: TV
Expert:  Anthony_Infotech replied 7 months ago.

Hello

Welcome

Please re-boot any satellite or cable box you may be using by unplugging the box from wall-power wait 5 mins then re-plug back in again, it will be a good idea to do the same with the TV at the same time.

We find software glitches within the box can cause this

Let me know how this works out, if it works out good would you please rate the answer positively by using the rating bar of stars usually at the top of the page with this post

Any issues let me know please

Thanks again

Anthony