the other day I lost the category "AV" from my Samsung LN32D403E2DXZC tv, how can I retrieve it. Thanks Alex.
JA: What's the model number of your TV? How old is it?
Customer: LN32D403E2DXZC it's about 3 or 4 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything works fine, except I cannot connect a DVD player or VCR to the system because it won't recognize it. When I push the "Source" button the category AV is missing. I tried to reset the system to factory settings but that didn't help. Also using the upgrade software through the T-MX5HAUSE.exe and the "MERGE.bin didn't help, although I got the closed captioning back, which was also missing.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I tried to connect my new radio to the Shaw receiver when it happened. I have Shaw Direct satellite
JA: Anything else you want the TV expert to know before I connect you?
Customer: This happened the day of New Year's eve or the day before.