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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have an lg smart tv 55inch we have black lines and then tv

Customer Question

I have an lg smart tv 55inch we have black lines and then tv goes to black screen but still have sound tv seems to last longer by changing to ego mode
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: No we have turned it on off then on again
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Over a period of a few weeks some days it doesn't happen then we will times where it's contant
JA: Anything else you want the TV expert to know before I connect you?
Customer: Do you think it's a smile thing to fix as the tv is only 4 years old
Submitted: 7 months ago.
Category: TV
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

Could you give me the full model number of the tv?

Are the lines vertical or horizontal?

Customer: replied 7 months ago.
It's a lg smart TVs 3D the lines are vertical not sure of model no purchased 2012
Customer: replied 7 months ago.
At the moment over website is ok
Expert:  Nathan replied 7 months ago.

Could you look on the back of the tv for a model number if possible?
Sending me a photo of the lies would be helpful as well.

Also, if you bring up the LG menu screens, do those lines show over top of the menu, or behind the menu?