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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My sony bravia is plugged in to my Apple TV via a HDMI

Customer Question

My sony bravia is plugged in to my Apple TV via a HDMI cable. When I stream Itunes to my apple TV it intermittently quits for a second or two. Even when the TV is off. When I unplug the HDMI from the TV it works perfectly. Thoughts??? Please help:)
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: New profile 50 in I think it is KDL40w580B
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV works perfectly
JA: How long has this been an issue? What happened right before this popped up?
Customer: There was a software update on TV about a month or so ago.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no thank you
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 8 months ago.

You mentioned streaming to the appletv even when the tv is off, is there some other system here like an av receiver or soundbar?

Customer: replied 8 months ago.
Mac Pro streaming I tunes to the Apple TV via wireless network
Expert:  Nathan replied 8 months ago.

Okay but what is the appletv connected to? Directly to the tv and nothing else?

Customer: replied 8 months ago.
only to tv
Expert:  Nathan replied 8 months ago.

Okay that is where you confused me a bit initially. You said when you stream it quits intermittently, even when the tv is off. So what exactly are you doing while the tv is off?

Customer: replied 8 months ago.
the tv is off but plugged in to my Apple TV, but from my MacBook Pro I am streaming music to the same Apple TV via a wireless network
Expert:  Nathan replied 8 months ago.

So where is the sound coming from then (via the appletv) if you have the tv shut off?

Customer: replied 8 months ago.
I think I have solved it. Changed hdmi and issue has not reoccurred
Expert:  Nathan replied 8 months ago.

Okay, if the issue comes back let me know.