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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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How change channels? (Obvious doesn't work.) Insignia

Customer Question

How change channels? (Obvious doesn't work.)
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: Insignia NS-RCANA-17. Just today when turned on.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes and No.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today
JA: Anything else you want the TV expert to know before I connect you?
Customer: No. Just get me back to normal, pls.
Submitted: 7 months ago.
Category: TV
Expert:  Aric replied 7 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 7 months ago.

I need some more info here to sort this. Are you using a cable Box of some sort with the set? Also what remote do you usually use to change channels (Insignia remote or cable box remote)?

This is important in solving this.

Expert:  Aric replied 7 months ago.

Please read my reply and send one back to proceed.