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Michael Hannigan
Michael Hannigan, Technician
Category: TV
Satisfied Customers: 11729
Experience:  25+ Years Experience in Computers and Electronics
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Everything works fine, except that I am not getting the

Customer Question

everything works fine, except that I am not getting the wirespeed of my IPS on the tv. Vizio says that the wlan card is bad
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: 3 years old. E3901-A1 model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes the TV menu works. In the setting for the wlan mac is 00.00.00.00 that why vizio says it is the nic but I have my service directly connected from my router with a cat 5e cable.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I noticed the slow internet speed when I got a hulu account;
JA: Anything else you want the TV expert to know before I connect you?
Customer: That my wirespeed is good I used the same cable from the tv to my desktop and labtop and did a speed test and got 30mbps on both devices
Submitted: 7 months ago.
Category: TV
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michael Hannigan replied 7 months ago.

Hello. My name is Michael. I can help you with your question.

What is telling you that the wlan card is bad?

If you are getting speeds like 30mbps, then it sounds like it is fine.

The MAC address shouldn't be all zeroes. What device has that mac address?

Customer: replied 7 months ago.
WLAN MAC has all zeros.
Expert:  Michael Hannigan replied 7 months ago.

Thank you. IN that case, Vizio has a fix.

  1. If either the RJ45 MAC or the WLAN MAC show all zero's or all F's contact our Customer Support Team at(###) ###-####Monday thru Friday from 7 a.m. - 9 p.m Central time or Sat. & Sun. from 9 a.m. - 6 p.m Central Time for further assistance.

Let me know how you make out with them or if you have any issues contacting them.