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littlerusty2005, Expert
Category: TV
Satisfied Customers: 5888
Experience:  Plasma, LCD, LED, converters, resolution specialist.
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I have a 42" tv and remote hasnt worked for a while not

Customer Question

hi i have a 42" tv and remote hasnt worked for a while not battery problem. on the screen the setup program has come on how can i get it off without a remot please
JA: What's the model number of your TV? How old is it?
Customer: dont know its fixedto wall 10 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no the only thing that works is volume
JA: How long has this been an issue? What happened right before this popped up?
Customer: awas trying to adjust volume when it went to went to digital tv then set up
JA: Anything else you want the TV expert to know before I connect you?
Customer: cant get it off set up screen
Submitted: 6 months ago.
Category: TV
Expert:  Jack replied 6 months ago.

Hi , I`m Jack , I will be helping you today
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
Also ,Could you please give me the tv`s model number written on the back cover ?

Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jack replied 6 months ago.

Sorry but cannot use the phone at this time so i will opt out

Expert:  Jack replied 6 months ago.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

Customer: replied 6 months ago.
can we still do on here with me writing
Expert:  littlerusty2005 replied 6 months ago.

Hi, sorry you've been waiting a while. Unplug your TV, and wait about one minute before plugging it back in. That should get rid of the menu.

To check your remote, you can point it at your camera on your phone, and press a button. You should see a flash. If not, your remote has to be replaced. If you do see the flash, then the remote sensor on your TV has gone out.