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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have a Samsung LN48D830M3FY and I installed a Roku in order

Customer Question

Have a Samsung LN48D830M3FY and I installed a Roku in order to get Netflix I think the access to the Internet is down . The problem is that I d not know how in the
JA: What's the model number of your TV? How old is it?
Customer: 3 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No I need to know how to get to my internet supplier or access the Internet which control do I need ?
JA: How long has this been an issue? What happened right before this popped up?
Customer: This morning . My question in the control which bottom do I need to verify if the Internet is connected
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 8 months ago.

When connecting the roku, did it ever work?

Or is this the first time setup?