I have a Vizio M190VA TV that I got in 2010. The problem I am having is with the remote control
that came with TV. Part of the remote works fine and part does not work at all. The turn on function and the change channel functions do not work. The volume control
and the mute functions both work. I have just replaced the battery. This indicates to me that the remotes needs to be replaced. Where do I find a replacement in Orange County California? Do I have to get one directly from you. If so, how?
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: My unit was put in service on January 30, 2011. The model number is *****
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I believe the Menu does work but I have not tried to use it to find out why the remote does not work.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been misbehaving for 2 or 3 months. We just moved from our haem of 58 years to an assisted living facility.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Did you receive my original description of the remot operation?