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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I'm trying to figure out how to turn on CC or subtitles on

Customer Question

I'm trying to figure out how to turn on CC or subtitles on my Vizio tv.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: It's pretty new, since November. Let me check the model.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works find. fine.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I haven't been able to use CC since I got it.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No.
Submitted: 8 months ago.
Category: TV
Expert:  Shahid replied 8 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 8 months ago.

1- Could you please get me the model number written on back cover of TV?
2- Is the TV hooked to antenna for channels or any cable box connected and you use cable remote to change the channels?
These info will help to troubleshoot the problem.
Thank you.

Customer: replied 8 months ago.
Why didn't I know you were going to charge me another $23?
Customer: replied 8 months ago.
I don't want to pay so much for your service. Stop this now!
Customer: replied 8 months ago.
I feel like I'm getting ripped off!
Customer: replied 8 months ago.
I thought this was only going to cost $5.
Customer: replied 8 months ago.
Are you going to stop?
Expert:  Shahid replied 8 months ago.
USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1***-***-****

Please contact customer service through above link/ number for any billing/ money matters, I'm just a TV tech and has no control over such matters.


Customer: replied 8 months ago.
give me my money back?
Expert:  Shahid replied 8 months ago.

Did you get my previous reply?