How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Cable company set their remote control to override samsung

Customer Question

Cable company set their remote control to override samsung remot. My home button does not work therfor I cannot make any adjustments on my picture. Can you advise.
JA: What is the exact make and model of your tv? And how long has this been an issue?
Customer: where would I fnd make and model. It has been an issue for 2 weks I guess. Th TV is new and I just decided the color i not right ad tried to change th settings.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: extra works
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing poppsed up. Its been an issue I guess from the startt.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no. Just that the remote is not working on the new tv
Submitted: 8 months ago.
Category: TV
Expert:  Shahid replied 8 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 8 months ago.

Are you pressing Home button on cable remote to access to TV menu?
If so, what comes up on TV screen?