Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
These insignia tvs are very basic and while it does have a built in dvd player, it is a standard dvd player only, it is not capable of playing bluray discs, only regular (non bluray) dvds.
If you have a bluray disc, your best option would be to see if it is available in regular dvd format instead, or to hook up an external bluray player. I can recommend a player model for you if needed.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,Nathan