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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 25935
Experience:  Custom home theater installer, authorized dealer top brands.
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Wont play a blue ray dvd. It is barely a year old. The model

Customer Question

wont play a blue ray dvd
JA: What's the model number of your TV? How old is it?
Customer: It is barely a year old. The model number is *****
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes the menu works. I played a dvd from Netflix this past Thursday.
JA: How long has this been an issue? What happened right before this popped up?
Customer: just tonight. never had an issue before
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: TV
Expert:  Nathan replied 9 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 9 months ago.

These insignia tvs are very basic and while it does have a built in dvd player, it is a standard dvd player only, it is not capable of playing bluray discs, only regular (non bluray) dvds.

If you have a bluray disc, your best option would be to see if it is available in regular dvd format instead, or to hook up an external bluray player. I can recommend a player model for you if needed.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,
Nathan