How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a sharp smart tv and I am trying to hook up a dvd

Customer Question

i have a sharp smart tv and I am trying to hook up a dvd player and the picture comes up black and white i have checked my rca cables and they are okay have the tv set on componemt put in another dvd and it comes up black n wg
JA: What's the model number of your TV? How old is it?
Customer: sorry had to move things it is less than a year old and the model number is *****
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works what other sources?
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing this is the first tt this is the first time i went to watch a dvd
JA: Anything else you want the TV expert to know before I connect you?
Customer: no okay
Submitted: 6 months ago.
Category: TV
Expert:  Dan replied 6 months ago.

Hello. I'm Dan, and I'd be happy to help. Can you tell me how many connectors your RCA cables have? Thanks.

Customer: replied 6 months ago.
3
Customer: replied 6 months ago.
Yellow video white left and red right audio
Expert:  Dan replied 6 months ago.

OK, and what ports are you plugging the composite cable into? I don't believe your TV has a composite jack...

Expert:  Dan replied 6 months ago.

Did you already select "Video" in the Input Select menu?

Customer: replied 6 months ago.
X(yellow) -(empty) -(empty) X(white) X(red)
Expert:  Dan replied 6 months ago.

Sorry for my delayed response. Did you get this figured out or do you still need help?