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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We are getting code nw-1-1000 but everything is connected

Customer Question

we are getting code nw-1-1000 but everything is connected and we have not had this issue before
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: we tried turning the router off and back on . vizio e55i-B1
JA: I'm sorry but I'm not sure we have an expert who covers what you are looking for. Maybe if you give me more details I will find you a connection to someone who can help you.
Customer: vizio E500i-B1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no
JA: How long has this been an issue? What happened right before this popped up?
Customer: it started yesterday. it was connected yesterday even when netflix wouldn't start. my husband updated the iheart radio app then none of the apps worked
JA: Anything else you want the TV expert to know before I connect you?
Customer: no thanks
Submitted: 6 months ago.
Category: TV
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.
I will help you now.

Are you getting any error codes right now on the TV?

Customer: replied 6 months ago.
Nevermind we fixed it ourselves