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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I had control in my hand, not there is no picture. We are on

Customer Question

I had control in my hand, not there is no picture. We are on dish Tv. Tv says to check menue, channel. I've tried everything can't get clear picture.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung , about 4 years. I looked for the book, can't put my hands on it.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: This is the TV in my office. and yes the tv menu will work.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just about 20 minutes. was watching TV. I had the remote in my hand and did something else.
JA: Anything else you want the TV expert to know before I connect you?
Customer: It had to be something I pushed on the remote, the tv was fine,
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

- Was it Cable remote or TV remote in your hand?