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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I was given a smart tv for christmas. It is connected to a

Customer Question

I was given a smart tv for christmas. It is connected to a modem via cable, but I cannot get it connected.
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Visio D24-D1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the menu on the remote?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yes, the menu works
JA: Anything else you want the TV expert to know before I connect you?
Customer: Yes, I do not get tv reception here. Am trying to use it through the internet
Submitted: 9 months ago.
Category: TV
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.
I will help you now.

are you sure you have a ethernet cable connection from the tv to your router? If so, what happens when you try to connect? Do you get an error message?

Customer: replied 9 months ago.
I do not get tV reception here. I am connected to ethernet by cable. the only message I get is no signal.
Customer: replied 9 months ago.
NO
Customer: replied 9 months ago.
I'll get a local tech