Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
Can you tell me if you're using a Cable Box with the set, and also what remote you normally use to change channels (Samsung or cable provided remote)?
Simply send a reply and we can get this sorted.
Please unplug the Cable/SAT box from power and shut the TV off.
Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure.
Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct HDMI Input.
Let me know what happens.
Well if you're unable to change channels. all channels are processed in your cable box so you would need to contact your cable company at this stage since they own the equipment.
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