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Aric
Aric, Technician
Category: TV
Satisfied Customers: 44442
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Sony bravia lcd KDL 46v3000 sound just stopped. I watch

Customer Question

sony bravia lcd KDL 46v3000 sound just stopped. I watch netflix only.
JA: What's the model number of your TV? How old is it?
Customer: KDL 46v3000
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes menus work. tv plays and cc work just not sound. DVD works but not sound.
JA: How long has this been an issue? What happened right before this popped up?
Customer: it happened last night nothing happened before the sound went out
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: TV
Expert:  Aric replied 6 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 6 months ago.

Offhand this points to a failure of the set's Mainboard (which is the component solely responsible for producing sound on the set).

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally with sound. Try this procedure up to 2 times, and please let me know what happens.