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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Louie. How do you delete the background noise on a new

Customer Question

Louie. How do you delete the background noise on a new Samsung
JA: What's the model number of your TV? How old is it?
Customer: louie how to delete the background nosia on a new curved 9500 tv. Ed***@******.***
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes. Ed
JA: How long has this been an issue? What happened right before this popped up?
Customer: Every sense we got it new on Dec 13th
JA: Anything else you want the TV expert to know before I connect you?
Customer: No Ed
Submitted: 6 months ago.
Category: TV
Expert:  Aric replied 6 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 6 months ago.

Ed, Offhand "background noise" is not a normal function of the TV, and there's no settings to remove it. It could be caused by a number of things, so I need to ask for some more info:

1) Can you get the full model number off of the back of the Samsung?

2) What is connected to the set for "Sources" (Cable/SAT box, DVD, etc.)?

3) Briefly describe this "background noise"- what are you hearing?

Expert:  Aric replied 6 months ago.

Do you need assistance with this?