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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My smart tv will stay connected to internet, keeps kicking

Customer Question

My smart tv will stay connected to internet, keeps kicking me off saying I am not connected !! I called my cable company everything is working but my tv cannot stay on Netflix etc..,
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Will not stay connected I meant to say
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Last two days
JA: Anything else you want the electronics expert to know before I connect you?
Customer: unplugged router etc everything cable people told me to try
Submitted: 9 months ago.
Category: TV
Expert:  Shahid replied 9 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 9 months ago.

1- Could you please get me the model number written on back cover of TV?
2- Is there any other devices such as laptp, smart phone etc connected to same wifi router?