Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
What are you viewing from on the set (ex: Cable Box, SAT Box, Roku box, etc.)?
And was the picture 1080 previously, and suddenly went to standard def?
The resolution is determined by the box itself- the TV only displays what's sent to it.
Please unplug the Cable/SAT box from power and shut the TV off.
Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure.
Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct HDMI Input.
Let me know what happens.
Okay, sounds good.
Is the box back up yet?
Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?