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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I'm trying to add amazon prime to my smart tv, It's a sharp

Customer Question

Hi I'm trying to add amazon prime to my smart tv
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: It's a sharp aquosnet+
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything works i just can't seem to find how I add apps
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is the first time we have tried the smart section of the to
JA: Anything else you want the TV expert to know before I connect you?
Customer: No I don't think so
Submitted: 8 months ago.
Category: TV
Expert:  Steve G. replied 8 months ago.

Hello there and welcome to Just Answer. I'm Steve and I will be assisting you today. I am an engineer with over 35 years of electrical and electronic training, repair and installation experience. I have been helping people via this web site since 2005.

You will likely see prompts for a phone call. *** Please note that I cannot take a call right now*** - the site is sending you those prompts, not me. If you need phone support, I can opt out and another expert will help you.

Ok, let's see what we can do here.

I sounds like the TV did not come with Amazon Prime. Is that correct?

If so, can you get me the full model number please? I am going to need that to assist you.

I'll be here.