I cannot connect my hearing aid pilot to my samung smart tv
. I was told I need a converter
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: 1 year, tried new cables, mini, in the rear of the TV and it doesn't work. I connected the cable to my cable box and it works, but when I use my
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu works, but I cannot get sound. Can I just do both with a cable or converter to the TV?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just yesterday when I first tried it.
JA: Anything else you want the TV expert to know before I connect you?