TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I just bought a 55 inch 4k tv and I have hooked it up via

Customer Question
hdmi to my playstation 3...
I just bought a 55 inch 4k tv and I have hooked it up via hdmi to my playstation 3. it seems to read dvd's fine, but will not read bluray discs of any kind
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: it is a 5000 series 55pfl5601 and i have tried the basic steps
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, the menu works just fine, and i have tried all 3 hdmi ports on the television
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just brought the tv home today, this is the first thing I've tried to do with it since setting it up
JA: Anything else you want the TV expert to know before I connect you?
Customer: that's all I know, everything was working fine this morning with the ps3 and my previous tv
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 6 minutes by:
12/10/2016
TV Technician: Anthony_Infotech, Technician replied 1 year ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,403
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

Welcome

Can I have the model number please of the blu-ray player?

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
Sony Playstation 3 CECH-2501A
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Or are you using PS3 for blu-ray?

Ask Your Own TV Question
Customer reply replied 1 year ago
I am using my PS3 as a bluray player
TV Technician: Anthony_Infotech, Technician replied 1 year ago

OK and you play a blu-ray and set wont work that way, OK just give me a min please

Ask Your Own TV Question
Customer reply replied 1 year ago
when I put the disc in it reads, the icon comes up in the upper right corner like normal, then the screen goes black and says "no signal"
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Yes that is odd seemingly the TV is not recognising the format it may be that its in the wrong resolution however before getting involved have you tried the PS3 on another TV just to eliminate IT as the cause?

Ask Your Own TV Question
Customer reply replied 1 year ago
I was using it before on a 6 year old vizio 32 inch lcd this morning I was watching a bluray and had no problems
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Sorry I will opt out here I suspect a resolution issue but am not that familiar with PS3

Ask Your Own TV Question
Customer reply replied 1 year ago
ok thanks for your time
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
No signal. hdmi inputs not working tc-p60gt50. Panasonic.
no signal . hdmi inputs not working tc-p60gt50 JA: What's the brand and model number of your TV? How old is it? Customer: panasonic JA: Does the TV menu work? Do you have the same problem on all sourc… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
The screen remains black. HDMI. When the screen dies isn't
When the screen dies isn't it usually flickering first or strange colors?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
The screen is black but the sound is on. No hdmi, we have
I don't think so i don't live here but my boss says he doesn't remember … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
No Display option in Comtrol Panel. Can't get an HDMI to
Can't get an HDMI to connect with TV. New problem. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I have sound but no picture. tv is only 3 yrs old? Hdmi
I have sound but no picture. tv is only 3 yrs old? … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
HDMI port on Samsung is not picking up a signal from
HDMI port on Samsung is not picking up a signal from anything plugged into it. It seems that the port itself is loose and quite frankly I cannot afford to get it fixed at this time … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,403 satisfied customers
I purchased a hdmi cord as stated on the box it does not
I purchased a hdmi cord as stated on the box it does not plug into my tv what do I need to do now? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
Tv cuts on but goes black. It has no sound. HDMI. And no
Tv cuts on but goes black. It has no sound JA: Are all the cables at the back of your TV connected tightly to the right sockets? Customer: yes JA: What type of input cables are you using: HDMI, RCA (r… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
The screen blinks black and then back, yes - HDMI, possibly.
possibly. It does not blink if certain picture modes, like calibrated dark and game. … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,403 satisfied customers
I can not see a picture but there is sound. There is a HDMI
I can not see a picture but there is sound JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: yes, there is a HDMI cable plugged in JA: Was ther… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
No Signal” response for anything hooked to the HDMI
No Signal” response for anything hooked to the HDMI connectors. A coaxial antenna allows local tv & The Ethernet allows Netflix. No Roku. No Blu-Ray. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
My denon receiver avr x3300w is not recognizing the hdmi
my denon receiver avr x3300w is not recognizing the hdmi input from my comcast cable box. it did for 6 months but now doesnt. the cable output is working as i hooked it directly to my epson video proj… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
None of the HDMI ports seem to recognize when something's
None of the HDMI ports seem to recognize when something's plugged into them such as a cable tv box … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,403 satisfied customers
DVD not showing on any hdmi inputs but laptop with hdmi
DVD not showing on any hdmi inputs but laptop with hdmi cable works fine. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Will a sony bravia KDL 48W590B have an HDMI that will fit a
Will a sony bravia KDL 48W590B have an HDMI that will fit a Roku streaming stick or do I need an adapter? … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
It keeps switching from hdmi 1 to hdmi 3 without me doing
it keeps switching from hdmi 1 to hdmi 3 without me doing anything … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can move it to HDMI 3. But I can't get a picture on HDMI 1. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Getting message INPUT SOURCE HDMI! HDMI 2 and. MSG shows up
Getting message INPUT SOURCE HDMI ! HDMI 2 and JA: What's the exact make and model of your television? And have you done any troubleshooting yourself? Customer: MSG shows up on screen INPUT SOURCE HDM… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x