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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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MY TV COLOR IS OFF SAMSUNG IS OFF CAB I TALK TO YOU BY

Customer Question

MY TV COLOR IS OFF SAMSUNG IS OFF CAB I TALK TO YOU BY PHONE?
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: YES O8
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: YES YES
JA: How long has this been an issue? What happened right before this popped up?
Customer: INTERNITENT 3WEEKS STEADY I WEEK
JA: Anything else you want the TV expert to know before I connect you?
Customer: CAN IT BE FIXED ?
Submitted: 7 months ago.
Category: TV
Expert:  Aric replied 7 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 7 months ago.

I'm unavailable by phone, but can help you with this if you can reply back with some more details:

1) Are you able to get the model number off of the back of the TV?

2) Can you briefly describe what color issues you're having?