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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I need to know how to access netflix. I have a wifi hotspot

Customer Question

I need to know how to access netflix. I have a wifi hotspot for my internet
JA: What's the model number of your TV? How old is it?
Customer: model E241I-B1,2yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes it works. my other tv has internet, but it is a philips, 6 yrs old
JA: How long has this been an issue? What happened right before this popped up?
Customer: i just signed up for netflix after dropping dish
JA: Anything else you want the TV expert to know before I connect you?
Customer: this is all new to me. so i don't know what other info to provide
Submitted: 7 months ago.
Category: TV
Expert:  Dan replied 7 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. Do either of the TV's have the Netflix app installed?