I am I able to watch dvd's on model #E390-B0, 49" screen(diagonal) I've tried with no success. Serial # LAFTAPSBQ1200863, HDMI
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: SORRY, I am a senior and I lose it every other moment. It's a VIZIO
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: All else seems to work ok
JA: How long has this been an issue? What happened right before this popped up?
Customer: I've never watch dvd's on this TV. It is 1year old. I was using a 26" Sony and decided on larger screen. DVD'S played well on the Sony.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I am stupid when it comes to electronics. will do my best to respond to questions.