Facing TV Problems? Ask a TV Technician.
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Please confirm the full model number of:
i) the TV (see the rear panel)
ii) the remote (see front cover OR inside the battery compartment)
I haven't heard back from you yet - please reply and let me know if you still need assistance with this.
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