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Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14684
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Having issues with the picture mode - not fitting the

Customer Question

Having issues with the picture mode - not fitting the screen. Is there any way to go back to company settings.
JA: What's the model number of your TV? How old is it?
Customer: Tv is one year old - hold on and i will get model number - series 7000
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Tv menu works - problem only with picture size - zoom etc
JA: How long has this been an issue? What happened right before this popped up?
Customer: It is in my. Vacation home. Just noticed when i arrived last thursday
JA: Anything else you want the TV expert to know before I connect you?
Customer: No thank you
Submitted: 7 months ago.
Category: TV
Expert:  Anthony_Infotech replied 7 months ago.



The problem is the aspect ratio\format is not correct due to a conflict between the box and the TV

First, reboot the Cable/SAT box by disconnecting it from power for 10seconds and plugging it back in. Upon rebooting,
if the screenaspect is still incorrect, then look for the following buttons on theCable/SAT remote:


(#) symbol under the 9 key
Find any buttonswith those labels and use them to attempt to correct the picturesize. Let me know what happens.

If it works out >>

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Many Thanks