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Tv does not see the internet way. I put password in never

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Tv does not see the...
Tv does not see the internet way. I put password ***** never connects
Submitted: 1 year ago.Category: TV
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Answered in 7 minutes by:
11/28/2016
TV Technician: Jason Jones, Customer Service replied 1 year ago
Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 17,391
Experience: Several years of troubleshooting.
Verified

Hello,
I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Customer reply replied 1 year ago
It is Vizio e601ia3e
TV Technician: Jason Jones, Customer Service replied 1 year ago

That is the model of your TV. May I ask what the model of the wireless router or modem is?

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Customer reply replied 1 year ago
I dont know do i need to get it
TV Technician: Jason Jones, Customer Service replied 1 year ago

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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Customer reply replied 1 year ago
Im not paying any more. Can you help me or not
Customer reply replied 1 year ago
R u there
TV Technician: Jason Jones, Customer Service replied 1 year ago

I would love to help you, but I can only do so if you give me the information I am requesting. I need to know brand and model name of the router.

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Customer reply replied 1 year ago
Okay I'll be back
TV Technician: Jason Jones, Customer Service replied 1 year ago

I will remote in real quick at no extra cost and obtain the needed information.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 71 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Customer reply replied 1 year ago
Its not working just see a blank page
TV Technician: Jason Jones, Customer Service replied 1 year ago

Are you using a PC or a Mac?

Which browser are you using?

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Customer reply replied 1 year ago
Im on my android phone
TV Technician: Jason Jones, Customer Service replied 1 year ago

You need to run the remote app on a computer. Are you able to do that?

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Customer reply replied 1 year ago
Its an xfinity xb3 going into a netgear nighthawk router
TV Technician: Jason Jones, Customer Service replied 1 year ago

Thank you. Can you please, run the remote on a computer?

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Customer reply replied 1 year ago
Send it to***@******.***
TV Technician: Jason Jones, Customer Service replied 1 year ago

I cannot do that. Sorry.

You just need to go to the page: http://remote.jasonfixedit.com and enter the code 71

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Customer reply replied 1 year ago
Ok wait
TV Technician: Jason Jones, Customer Service replied 1 year ago

Thank you

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Customer reply replied 1 year ago
R u still here
TV Technician: Jason Jones, Customer Service replied 1 year ago

Yes.

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TV Technician: Jason Jones, Customer Service replied 1 year ago

Are you attempting to connect the TV again?

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Customer reply replied 1 year ago
Ok trying it niw
TV Technician: Jason Jones, Customer Service replied 1 year ago

Ty

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Customer reply replied 1 year ago
Okay it trying to connect
TV Technician: Jason Jones, Customer Service replied 1 year ago

Thank you

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Customer reply replied 1 year ago
Its just searching nothing yet why
Customer reply replied 1 year ago
Unable to connect
Customer reply replied 1 year ago
Whats up
TV Technician: Jason Jones, Customer Service replied 1 year ago

Does it see the signal?

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Customer reply replied 1 year ago
Well my guess is no if it's not connected
TV Technician: Jason Jones, Customer Service replied 1 year ago

I am not there. You have to give me the information that I request.

Does your TV see the signal when you search for wireless signals?

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Customer reply replied 1 year ago
Not sure what u mean
TV Technician: Jason Jones, Customer Service replied 1 year ago

You are trying to connect your TV to your wireless Internet. I am asking you if the TV sees the wireless signal when you go through the motions of connecting the TV to the signal.

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Customer reply replied 1 year ago
it show when i test and says I'm connected
TV Technician: Jason Jones, Customer Service replied 1 year ago

Okay. Then you are all set. Once you are connected, you are good to go.

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TV Technician: Jason Jones, Customer Service replied 1 year ago

Thank you for your time and patience today.

One quick note: I love helping you and others on this website. Please, keep in mind that I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

http://JasonFixedit.com

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Customer reply replied 1 year ago
No it says im connected but cant get into any a
Customer reply replied 1 year ago
Apps
Customer reply replied 1 year ago
Tv is not connecting
TV Technician: Jason Jones, Customer Service replied 1 year ago

Okay. Now I understand that it is connected to the network, but you can't get into any apps. What does that mean?

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TV Technician: Jason Jones, Customer Service replied 1 year ago

What does it mean when you say, "cant get into any apps"?

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Customer reply replied 1 year ago
Netflix no......youtube no etc...
Customer reply replied 1 year ago
Tv may be saying its connected but its not
Customer reply replied 1 year ago
Is their a way to reset this set
TV Technician: Jason Jones, Customer Service replied 1 year ago

Yes, you can go to Settings > System, and choose to factory reset it.

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Customer reply replied 1 year ago
Their is no system located on this set
Customer reply replied 1 year ago
Under settings
TV Technician: Jason Jones, Customer Service replied 1 year ago

What options do you have?

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Customer reply replied 1 year ago
Under settings. ..imput source
Name imput
Game mode
Menu language
Time and local settings
Smart interactivity
Power indicator
TV Technician: Jason Jones, Customer Service replied 1 year ago

Choose Time and Local Settings. What are your options now?

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Customer reply replied 1 year ago
I just reset it under their
TV Technician: Jason Jones, Customer Service replied 1 year ago

Thank you. After that is complete, reconnect it to the wireless signal and see if that is possible.

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Customer reply replied 1 year ago
Ok
TV Technician: Jason Jones, Customer Service replied 1 year ago

Thank you

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Customer reply replied 1 year ago
Trying it now
TV Technician: Jason Jones, Customer Service replied 1 year ago

Thank you.

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Customer reply replied 1 year ago
Still not working at this point
TV Technician: Jason Jones, Customer Service replied 1 year ago

What is not working? Are you connected to the wireless signal?

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Customer reply replied 1 year ago
I can't get on nexflix from my set
TV Technician: Jason Jones, Customer Service replied 1 year ago

Okay. Are you connected to the wireless signal? If so, what is the IP address and gateway on the TV/

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Customer reply replied 1 year ago
Hang on ill check...where do i find this
TV Technician: Jason Jones, Customer Service replied 1 year ago

Look in the Network Area.

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Customer reply replied 1 year ago
I dont c it
TV Technician: Jason Jones, Customer Service replied 1 year ago

What do you see when you go to the Network settings?

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Customer reply replied 1 year ago
Dhcp was off should it be on
TV Technician: Jason Jones, Customer Service replied 1 year ago

Yes. That is a problem. Turn DHCP on and save that. Once that is complete, test it once more.

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Customer reply replied 1 year ago
It works now. Please put setting back to there original setting
TV Technician: Jason Jones, Customer Service replied 1 year ago

Okay, will do. Please, remote me back into the computer as you did earlier.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 01 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Customer reply replied 1 year ago
Okay wait. So does that always need to be on
Customer reply replied 1 year ago
Dhcp
TV Technician: Jason Jones, Customer Service replied 1 year ago

Yes, that needs to stay on. Otherwise, you would have to manually enter the IP addresses.

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TV Technician: Jason Jones, Customer Service replied 1 year ago

All is back as it was. Please, do not forget to rate my help on the top of this page, which is done by choosing the number of stars to rate me and clicking the Submit button.

Thank you.

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TV Technician: Jason Jones, Customer Service replied 1 year ago

You closed the remote connection application, earlier. I asked you to remember to come back here and rate my help. Until then, I cannot close the question out.

Thank you,

Jason

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Jason Jones
Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 17,391
17,391 Satisfied Customers
Experience: Several years of troubleshooting.

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