How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Anthony_Infotech Your Own Question
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15010
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Type Your TV Question Here...
Anthony_Infotech is online now
A new question is answered every 9 seconds

Sound with pic, 42PA30RQ, no pic on any of the inputs and

Customer Question

sound with pic
JA: What's the model number of your TV? How old is it?
Customer: 42PA30RQ
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no pic on any of the inputs and its 3years old i only had for 6mounths when it happen
JA: How long has this been an issue? What happened right before this popped up?
Customer: i went sleep watch tv and when i woke up no pic
JA: Anything else you want the TV expert to know before I connect you?
Customer: is there a way to fix
Submitted: 10 months ago.
Category: TV
Customer: replied 10 months ago.
no picture
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Anthony_Infotech replied 10 months ago.



I am sorry you are having trouble here, first thing to do is re-boot the TV and any satellite or cable box you may be using by un-plugging both from wallpower (also inc any home theater\audio system attached to box or TV) wait 5 mins then re-plug back in again let me know if there is any change thanks


Customer: replied 10 months ago.
It's got great sound still no pictures
Expert:  Anthony_Infotech replied 10 months ago.

OK if you press the menu button of the sets own remote control does the menu come up please?


Expert:  Anthony_Infotech replied 10 months ago.

The menu please does it come up sets OWN menu?

Customer: replied 10 months ago.
Nope it's a sold black screen
Expert:  Anthony_Infotech replied 10 months ago.

You should have exercised warranty with the set when it failed at 6 months, sadly this is scan board failure work will needed to be done with a voltmeter\ohms and checks carried out the board (s) then ordered and fitted in the set, is this something you can do yourself?

Expert:  Anthony_Infotech replied 10 months ago.

Please at this point consider rating the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site thank you, ***** ***** question is open for 30 days

Many Thanks