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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Purchased a 40" flatscreen a little over a year ago. last

Customer Question

purchased a 40" flatscreen a little over a year ago. last week the sound went out on 3 channels. what can be done?
Submitted: 7 months ago.
Category: TV
Expert:  Jack replied 7 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
Also ,Could you please give me the tv`s model number written on the back cover ?

Customer: replied 7 months ago.
there are t
3 numbers on back,,,43K325UW,,, G154924... S/N43G154924H00610
Expert:  Jack replied 7 months ago.

Anything that starts with LC-......

In any case Is this tv connected to a cable box/converter,satellite receiver,digital converter etc ?
Or directly to antenna/cable from the wall outlet ,no box with its own remote ?

Customer: replied 7 months ago.
I have already paid $30. with credit card, why do I have to pay more just for information?
Customer: replied 7 months ago.
TV directly attached to COX Cable
Expert:  Jack replied 7 months ago.

Sorry but I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech.

Please use this link or phone number for these questions; 1.***-***-****

I will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

Expert:  Nathan replied 7 months ago.

Hello Jef, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

To clarify, by "attached directly" do you mean a coax cord from the wall to the tv? Or is there a cox cable BOX?

Customer: replied 7 months ago.
problem has been solved, had a bad cable box. So thanks
Expert:  Nathan replied 7 months ago.

Thanks for the update, that is what I was getting at as well. Glad it is working for you,